Job Responsibilities:

• Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).

• Investigate critical alerts and restoring normal operations.

• Document and track network issues, contributing to a knowledge-based system.

• Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.

• Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.

• Assess the potential impact of maintenance activities on nodes

• Monitor and address cases involving copyright violations, illegal content, and other abuse activities.

• Participate in projects

• Provide support via email, web portals, and occasionally over the phone.

• Collaborate with escalation teams to resolve service issues efficiently.

• Adhere to company processes and undertake additional duties as needed.

Requirements:

• Malaysians only.

• Experienced level: 3-5 years.

• Ability to work 12-hour rotating shifts, including weekends & Public Holidays.

• Bachelor’s degree in Computer Science/Information Technology, or equivalent.

• Domain experiences desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP, etc.

• Proficiency in English (written and spoken); Mandarin is a plus.

• Strong analytical and problem-solving abilities.

Additional Information:

• Medical insurance
• Fixed mobile allowance
• Shift allowance/On-Call allowance
• Employee of the Month Award
• Birthday gift vouchers
• Wellness reimbursement
• Leave encashment option

As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.

From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.

Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.

People being the most valuable assets of our company, we put great emphasis on each team member’s professional and personal growth.

We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.

Join CDNetworks to help improve the performance and security of our internet together!