Technical Solution Engineer
Type: Full-Time
We're seeking a bilingual (Chinese-English) Technical Solution Engineer with exceptional communication skills and a strong sense of ownership and customer success. If you're passionate about solving problems, building relationships, and playing a key role in the CDN/cloud industry, this role is for you.
You will become an integral part of a customer-facing team supporting CDNetworks Inc.’s global SaaS CDN services, deployed across 300+ locations worldwide. You will work closely with product teams, pre-sales, and account stakeholders, and serve as both technical support and trusted account advisor to our customers.
- Serve as the primary point of contact for assigned customer accounts, ensuring exceptional service and responsiveness.
- Take full ownership of customer relationships, acting as both a Technical Support Engineer and Account Manager.
- Identify customer needs, pain points, and upsell/cross-sell opportunities, collaborating with sales and product teams to drive account growth and retention.
- Provide timely and accurate resolution of technical issues, coordinating across cross-functional teams to ensure seamless problem resolution.
- Proactively track, document, and communicate the status of customer cases, ensuring no issue is left unresolved.
- Educate customers on product features, best practices, and recommended configurations.
- Be responsible for billing coordination, ensuring accuracy and timely delivery of invoices.
- Stay informed of evolving CDN and cloud technologies to effectively advise customers.
- Be available for on-call support as needed during assigned shifts.
- Undertake other duties as necessary.
- Fluent in both Chinese and English (spoken and written); Spanish proficiency is a plus.
- Ability to work 8-hour shifts with potential on-call rotations
- Degree in Computer Science, IT, or related field. Fresh graduates with relevant experience are welcome.
- Demonstrated ability to own customer relationships and provide both technical and consultative support.
- Internship or work experience in IT support, networking, or customer-facing tech roles preferred.
- Basic understanding of CDN, DNS, HTTP, DDoS, TCP/IP, and related networking concepts.
- Familiarity with Linux systems and networking tools/troubleshooting basics.
- A proactive, solution-oriented mindset with the desire to grow in both technical and customer success roles.
As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.
From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.
Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.
People being the most valuable assets of our company, we put great emphasis on each team member’s professional and personal growth.
We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.
Join CDNetworks to help improve the performance and security of our internet together!