Malaysia, Technical Solution Engineer
JOB DESCRIPTION
Our rapid growth has led to our exciting expansion in the North American market! We are now looking for a Technical Solution Engineer with excellent communication skills who enjoys troubleshooting, problem-solving, and working in CDN/cloud industry.
You will be a part of a professional, customer-facing team who works with users and administrators of CDNetworks Inc.’s products, product developers, testers consultants, pre-sales, and sales consultants.
Our ideal candidate will have a passion for customer success and technology as they will be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.
The Technical Solution Engineer is a Full-Time position based in Kuala Lumpur, Malaysia.
ROLE & RESPONSBILITIES:
- Be the first point of contact for our customers and provide first-class customer service: troubleshooting complex web and networking issues 24/7.
- Work closely with cross-functional teams to coordinate problem resolution.
- Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
- Evaluate customer needs to suggest upgrades or additional features.
- Record and maintain knowledge collected from each issue in a central location.
- Other duties as required.
REQUIREMENTS:
- Bachelor's Degree in Information Technology, Computer Engineering or related field.
- 3-5 years' experience in system engineering and IT support, enterprise technical support.
- High degree of analytical and problem-solving skills.
- High degree of organization, attention to detail and an ability to multi-task.
- Required language(s): English written and spoken. Mandarin written and/or spoken is plus.
- Must be able to work in rotating shifts.
NICE TO HAVE:
- Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
- Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
- Knowledge of Content Delivery Networks (CDNs), internet and Cloud Infrastructure, Media and Cyber Security Services is highly desired.
- Familiarity with CRM platform especially Salesforce is highly desired.
- Possessing of experienced and resourceful channel partner such as Systems Integrator, Value Added Resellers in network and security field will be a plus.
BENEFITS:
- Our company offers opportunities for advancement, competitive pay, and comprehensive benefits including shift allowance, health insurance, wellness, long service award etc.
HOW TO GET STARTED
If you’re excited by the idea of seeing yourself in this role at CDNetworks, please apply or email at [email protected] with your resume and a cover letter that best expresses your interest and unique qualifications.
As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.
From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.
Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.
People being the most valuable assets of our company, we put great emphasis on each team member’s professional and personal growth.
We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.
Join CDNetworks to help improve the performance and security of our internet together!